Passenger Terms & Conditions
Terms & Conditions for Airport Taxi Barcelona
These Passenger Terms & Conditions apply to all bookings made with Airport Taxi Barcelona for private airport taxi, transfer, and advance-booking passenger transport services in Barcelona and nearby areas.
Introduction
These Passenger Terms & Conditions, referred to as the “Terms”, apply to all bookings made with Airport Taxi Barcelona, referred to as “we”, “us”, or “our”, for private airport taxi, city transfer, hotel transfer, cruise port transfer, and advance-booking passenger transport services, referred to as the “Services”.
By making a booking with us through our website, online chat, email, telephone, or any other accepted booking method, you confirm that you have read, understood, and agreed to these Terms.
Important: These Terms are prepared for a Barcelona based taxi and airport transfer service. We recommend reviewing this page with a qualified legal professional before publishing.
1. The Services & Booking Agreement
1.1 A booking made through our website, online chat, email, telephone, or other approved contact method constitutes an offer by you to purchase our Services in accordance with these Terms.
1.2 A booking is only deemed accepted once we issue written confirmation by email, text message, WhatsApp, or other electronic notification, or when the journey commences, whichever occurs first. At that point, a binding booking agreement for the Services is formed.
1.3 We reserve the right to refuse, amend, or cancel any booking at our discretion where necessary for operational, safety, legal, payment, or availability reasons.
2. Drivers & Agency Role
2.1 Each booking is fulfilled by a licensed taxi, private hire, or passenger transport driver, referred to as the “Driver”, operating under applicable Spanish and local transport requirements.
2.2 Where applicable, Airport Taxi Barcelona may act as a disclosed booking agent or service coordinator on behalf of the Driver for arranging journeys.
2.3 Drivers are responsible for operating the vehicle safely and providing the booked journey. We take reasonable steps to work with Drivers who hold suitable licences, insurance, and permissions required for passenger transport services.
3. Customer Support & Liability
3.1 While the Driver is responsible for operating the vehicle and completing the journey, Airport Taxi Barcelona remains your primary point of contact for booking support and customer service.
3.2 To the maximum extent permitted by applicable law, our liability is limited to our obligations under these Terms and the amount paid for the relevant booking.
3.3 Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot legally be excluded.
4. Booking Accuracy & Passenger Responsibility
4.1 A booking confirmation will be issued once the booking has been accepted and, where required, payment has been completed. You are responsible for checking that all journey details are accurate, including date, time, pickup address, destination, flight number, passenger count, luggage quantity, and vehicle requirements.
4.2 We strongly recommend that passengers obtain suitable travel insurance before booking, especially for airport transfers, international flights, cruise transfers, and long-distance journeys.
4.3 No refund will be issued if a passenger fails to wait for the Driver and chooses alternative transport without our written approval.
4.4 We are not responsible if passenger numbers, luggage, sports equipment, baby equipment, wheelchairs, or personal belongings exceed the capacity of the booked vehicle. If you are unsure, please contact us before travel.
5. Booking Channels & Service Validity
5.1 All bookings must be made directly through Airport Taxi Barcelona via our website, online chat, email, telephone, WhatsApp, or another officially approved contact method to receive confirmation and service support.
5.2 We are not responsible for bookings, payments, or travel arrangements made through unauthorised third parties using our name, brand, images, or website content without permission.
6. Driver & Vehicle Details
6.1 Prior to travel, where available, we may provide the Driver’s contact details, vehicle registration number, vehicle type, or other useful pickup information.
6.2 We will make reasonable efforts to provide the vehicle type requested. If the requested vehicle is unavailable, a suitable alternative vehicle may be provided.
6.3 Vehicle images shown on the website are for guidance only. The actual vehicle may vary by availability, fleet schedule, passenger count, and luggage requirements.
7. Flight & Journey Disruptions
7.1 We are not responsible for missed flights, missed trains, missed cruise departures, appointments, meetings, or delays caused by traffic congestion, accidents, road closures, vehicle breakdowns, strikes, public events, severe weather, police controls, airport congestion, or other unforeseen circumstances.
7.2 We are not liable for losses resulting from a vehicle’s inability to accommodate luggage or personal belongings that were not accurately declared at the time of booking.
7.3 To the extent permitted by law, we do not accept liability for personal injury, illness, delay, loss, or damage arising from the booking, except where caused by proven negligence or where liability cannot legally be excluded.
8. Passenger Conduct & Vehicle Rules
8.1 Eating, drinking alcohol, smoking, vaping, or using illegal substances is strictly prohibited in all vehicles unless prior approval is granted for medical or infant-related reasons.
8.2 Children must travel in accordance with applicable Spanish road safety rules. Passengers are encouraged to provide their own suitable child seats where possible.
8.3 We will never carry more passengers than the vehicle is legally permitted or insured to carry.
8.4 Passengers are responsible for appropriate conduct during the journey. If a vehicle is soiled, damaged, or requires special cleaning due to passenger conduct, a cleaning or repair charge of €50 or more may be applied depending on the damage caused.
8.5 The Driver may refuse to carry any passenger who is abusive, aggressive, intoxicated, unsafe, or likely to cause damage, disturbance, or risk to the Driver, passengers, vehicle, or public.
9. Waiting Time for Airport Pickups
| Situation | Policy |
|---|---|
| Included Waiting Time | For airport arrivals, a complimentary waiting time of 45 minutes from the actual flight landing time is included. |
| Extra Waiting Time | After 45 minutes, waiting time is charged at €20 per hour on a pro-rata basis, regardless of the reason for the delay. |
| Passenger Advice | Passengers should consider immigration, baggage collection, airport walking distance, and customs clearance times when choosing a pickup time. |
| No Refund | No refund will be issued if a passenger chooses not to wait for the Driver after the Driver has arrived or been assigned. |
10. Flight Delays
10.1 We make reasonable efforts to monitor flight arrivals when a valid flight number is provided at the time of booking.
10.2 We may accommodate flight delays of up to 60 minutes where operationally possible.
10.3 Delays exceeding 60 minutes may result in cancellation, rescheduling, or additional charges due to Driver availability and operational constraints.
10.4 If we cancel a booking due to excessive flight delay and cannot provide the Service, a refund of the booking fare may be issued. No additional compensation, replacement transport cost, missed flight cost, hotel cost, or related expense will be covered.
11. Payment Terms
11.1 You are responsible for all charges related to your booking, including the fare, waiting time, additional stops, route deviations, parking fees, tolls, special requests, and any extra charges agreed before or during the journey.
11.2 Payment methods may include online card payment, bank transfer where accepted, or cash payment to the Driver where selected and confirmed.
11.3 For cash bookings, the Driver may collect payment before or after the journey at their discretion.
11.4 If a card payment fails, we reserve the right to request another payment method or cancel the booking if payment is not completed.
12. Cancellations & Refunds
12.1 Cancellations made at least 3 hours before pickup may be eligible for a refund, minus a 5% transaction processing fee.
12.2 Cancellations must be submitted by email, online message, or another accepted written method and must be confirmed by us.
12.3 No refund will be issued for no-shows, prepaid bookings where the passenger does not appear, cancellations made within 2 hours of pickup, passengers who are uncontactable at pickup time, or bookings where the Service has already been used.
12.4 We reserve the right to cancel bookings at any time for operational, safety, payment, legal, or vehicle availability reasons.
13. Complaints
13.1 Complaints must be submitted in writing within 30 days of the journey, preferably by replying to your booking confirmation email.
13.2 Please include your booking reference, journey date, pickup location, destination, contact details, and a clear description of the issue so we can review the matter properly.
13.3 Calls, messages, or booking communications may be recorded or stored for quality, training, security, and dispute handling purposes where permitted by applicable law.
14. Child Seats as a Courtesy Service
14.1 Child seats may be provided as a courtesy where available, but availability, size, type, comfort, or suitability cannot be guaranteed unless confirmed in writing.
14.2 Use of any child seat provided is at the passenger’s discretion. Passengers remain responsible for checking that the seat is suitable for the child and correctly used.
14.3 Passengers are encouraged to bring their own certified child seat when travelling with babies, toddlers, or young children.
15. Luggage, Special Items & Accessibility
15.1 Passengers must provide accurate luggage details at the time of booking, including large suitcases, hand luggage, sports equipment, strollers, wheelchairs, musical instruments, or unusually sized items.
15.2 If your luggage does not fit in the booked vehicle, an additional or larger vehicle may be required and extra charges may apply.
15.3 Passengers with accessibility requirements should contact us before booking so we can confirm whether a suitable vehicle is available.
16. Lost Property
16.1 Passengers are responsible for checking the vehicle and taking all belongings at the end of the journey.
16.2 If an item is left in a vehicle, we will make reasonable efforts to help locate it, but we do not accept responsibility for lost, forgotten, stolen, or damaged personal belongings.
16.3 Return of lost property may be subject to Driver availability, delivery charges, waiting time, or courier costs.
17. Changes to These Terms
Airport Taxi Barcelona may update these Terms from time to time to reflect changes in our Services, booking process, operational policies, or legal requirements. The latest version will be published on this page with an updated date.
Contact Airport Taxi Barcelona
For questions about these Terms & Conditions, your booking, or our Barcelona airport taxi services, please contact us using the details below.
Phone
+34 668 549 963
Address
Carrer de Sant Gil, 11, 08001 Barcelona, Spain
Service Area
Barcelona Airport, Barcelona city, cruise port, hotels, resorts, and nearby destinations
Need a Barcelona airport transfer?
Contact Airport Taxi Barcelona for private taxi bookings, airport pickups, hotel transfers, and cruise port transfers.
